Delivery Policy

1. We deliver by selected courier companies.
2. 98%+ of our deliveries will be on the chosen date and almost all remaining deliveries will take place one day after that. We wish we could provide more certainty, but at this time we cannot guarantee the exact delivery date.
3. In the event of a delay, we are unable to offer a refund or to resend your delivery.
4. We are unable to provide delivery notifications for orders. We do not obtain proof of delivery.
5. We cannot guarantee that delivery instructions will be followed.
6. Timed deliveries are not available.
7. Although our team will always try our best to ensure punctual delivery for our customers, Shades of Spring cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the delivery service that we use or anything else outside of Shades of Spring’s control.
8. In the event of a non-delivery (flowers not having arrived 1 days after their intended delivery date), please contact Classic Flowers – at – WhatsApp: 080-8811-8822 & cs@classicflowers.in. It is the customer’s responsibility to contact us within 3 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
9. Classic Flowers only delivers within Bengaluru, Karnataka.
10. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
11. If you change address, you must update your address details on the “Orders” section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 11.59am the day before your next order is due to arrive. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph. Please note that at peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 4 days notice for any changes to be made.
12. We reserve the right, at our absolute discretion, to cancel your subscription if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can’t, we won’t risk disappointing you.

Last Updated: 26-11-2024